I love this pad. I have had trouble with this model in the past so I taped up the plug that goes into the mat because the others have pulled out with wires showing previously. But I cannot do without it and have resolved it by taping with electrical tape. They have been kind and asked for my advice so I am hoping they resolve the issue because it is so much better than the previous bulky plug in unit and it is also EMF free which the older type is not. Nice company. I recommend.
